Update:
Still no direct feedback from technical support.
Attempted to file again after this week’s software update- same IRS rejection.
Filed for an extension and paid taxes due.
I will continue to press TT (ver: Desktop/H&B/Mac) to correct this issue for multiple reasons:
1. The 100% accuracy guarantee is meaningless if the efile is corrupted in some way.
2. I have already paid for this service and I doubt there is a refund process.
3. My return (includes 2 states) for various reasons when printed is almost 300 pages. I very much prefer to efile!
While using TT is very helpful in completing our annual filing it is also true that every year there are technical issues that impact completion and filing. Perhaps this is to be expected given the admitted complexity of the underlying data and tax rules.
Regardless, limited technical status information / transparency, reliance on community to help problem solve and tendency to treat most issues as a tax and not technical problems leaves many of us users in limbo, hoping that TT might acknowledge there is a problem and wondering if there will in fact be a future solution.
I would suggest / recommend that TT maintain a live public facing “known issues / planned corrections” page. I believe the phone support team has access to some technical problem/status info but it is not sufficient. Even straightforward questions such as where does the “Residence ForeignCountryCd” data element appear in the Form1116 is too hard to answer today.
Lastly, the help search results could really be improved by the addition of filters that control the scope for time period, form, and product. Regardless of how I query/filter there are too many irrelevant returns. When looking to see if others are having an issue, say with form1116/Residence ForeignCountryCd using the desktop Mac product I really don’t want to see results from four years ago or the online product, or at least that should be a choice.
