OMG. I finally got mine after 15 reps and 7 hours! Nightmare!
If your card (doesn’t matter which one) doesn’t go through no matter what they do on their end… trust me they will string you out endlessly…call back using your case number and ask for a level 2 rep and then tell the level 2 rep to call the billing department to unlock your account and give you the number. Downside is that billing department was an 8 to 5:00 deal. Diss the rep that tries to keep rerunning your card and insist to be escalated. oh and beware that certain tier 1 reps will tell you they are the billing dept. what a cluster!
