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@ldowling5 wrote:

I was not yelled at nor was I told they were going to lose their job, but was told my only option was to purchase a new download and then she'd send me forms to request I refund for the other one. I don't feel I should have to purchase the product twice and there's no guarantee they'll grant my refund, so I passed on that. She did put me on hold and talked to others, so this seems to be the "standard" answer now. I told her several times that experts on this thread have indicated that Customer Support will provide a new download (even dropped "Daniel" the software specialist's name mentioned above. No luck. And threats to use something different after using TT for over 20 years also did not change the response. I'd say don't bother calling.


It is not necessary to call support at all.   You use " installturbotax.com" and your license code and choose Mac or PC download.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**