1. saving the pdfs for the filed form is the default choice turbotax provided
2. a paid software should work, not just for a few months unless it was explicitly stated how long it is valid
blame the customer not choosing the default option when save in pdf. i do not understand the rational
using that as an excuse for your software needs reactivation is not the right thing to do
the correct solution is... if it was activated validlly before.. the company reactivate it instead of blaming customer did not do things other than the default choices you provide
