This has been happening to so many people for the past few years, and I find it odd. That aside, this is how we fixed it. First, don't make the mistake we did a few years ago and mail it in under frustration...as it will take them at least a year to process it. Instead of referring to your old tax return...go directly to the IRS.gov website and make an account. See exactly what they have listed as your AGI and use that number. It did not match our tax return for the previous year, again...very odd as this is happening to a lot of people. Anyway, my son had the same exact issue this year. Luckily, I saved him a lot of time, went to IRS. gov...got the AGI, E-file was then accepted. Good luck! If your tax return wasn't processed, the IRS will show that as well, and then you'll know to use "zero".
