Hello, I am having the same problem, and neither of the two suggested fixes worked for me.
For the first approach, when I search "1095-a" and follow the jump-to link, it takes me to the screen "Before we ask about your Form 1095-A, we need to ask about some other information", and after that to the screen "Did you receive Form 1095-A for your health insurance plan?" It does NOT give me the option to change my answer to whether I had Marketplace insurance.
For the second approach, I went to Tax Tools > Tools > Delete a form, but there was no 1095-A or 8962 for me to delete.
I am trapped in a state where I cannot file, and cannot get out of this loop where it insists that I have a 1095-A.
