I have asked this but did not get an answer that actually answered my question...
For Live Help call backs, do they always first start with the customer service person? Are they all product experts? or are some just front line customer service or product experts?
How does this work? Do i need to request a tax advisor? Seems like sometimes the person answering really knows their stuff and other times they are not that familiar and just looking things up. For some issues not as much product related , but tax details /tax related, I would rather speak with a tax advisor. Support has been good overall. I assume that i have to ask if they are a tax expert.
