I find that quality control is very poor with both TurboTax and Quicken (which used to be owned by the same company).
Last year I had an issue with Turbotax and finally had to write to the CEO - who forwarded it to the President's office. Finally a CPA person from the President's office worked with me on getting the problem fixed - but it took about 4 weeks.
My recommendation to everyone is to contact the President's office. Not sure who is the president now. Perhaps one can write to the CEO Sasan Goodarzi. https://www.intuit.com/company/executives/
____
(My problems with Quicken are still unresolved even after working with the President's office for many months.)
