The same thing happened to me. I called TurboTax and was told that I shouldn't have downloaded it to the first computer, because now there is no way to put it on my laptop. She said if I wanted it on my laptop, I had to buy another one. I asked to speak to a supervisor and she said no then asked me why. I told her and she kept arguing with me. I told her there was nothing else to say to her that I needed a supervisor and she hung up on me!!! I'm calling back again, but this is very bad customer service. I am very disappointed and surprised.
I'm still looking for a way to put Turbo Tax on my laptop, but have not yet found a way. It shouldn't matter which representative I talk to, but that is what I've been hearing. It was also impossible to get to a representative by using the prompts. That's not very nice.
