MichelleLO, I have read those links multiple times. It would be helpful if you could clarify where the "activation screen" is from the sentence, "To download TurboTax with the license code, enter your activation number in the License code box on the activation screen and select Continue to complete installation." In my comments, I was very detailed in listing the only place I found to input the license code, which does not work.
Additionally, twice I have also reached out to TurboTax representatives and their answers were detailed in my comments. Please read the entire set of comments before answering with general responses and insufficient information.
