Update:
As an experiment I tried H&R Block online. It easily uploaded my 2020 tax return pdf. I've been with TT for several years now. I had no desire to switch but your online version could not update your own companies file. IF there is some setting or some other tech reason causing this there is no tech support nor could the experienced rep get it uploaded.
So I just tried uploading my 2020 pdf return to the online site. It worked. Why on a 45 minute chat didn't the lady tell me to try the pdf. Well now I have my last years taxes in both companies. Not sure if I'll stay with TT after this. The new phone rep at HR did a great job.
