Try downloading the CD and downloading again. This might prompt the account to pop up. You will still need your login information to get into the account.
Follow these steps to sign in to your Intuit Account:
- Go to the account recovery page
- Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
- Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device
Once you're done, we'll either send you a code to help you recover your account, or give you a list of accounts associated with your info.
If you’re still unable to recover your account, select Verify my account a different way on the Account Recovery page. We'll ask additional questions to verify your identity.
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