4844185
Returning Member

Software download

My TurboTax 2020 CD was purchased in Costco. The installation with a CD rom drive was okay. My new laptop is without a CD drive but I cannot download the software using the license code on the package. It always fails with the message "This license code has already been associated with an account. Please check that account and look for it in Downloads." I have tried different TurboTax and Intuit accounts were of no avail.