I had bought the TurboTax Deluxe Edition for 2020, but I never received the download. I spoke to someone over the phone last year and they said someone else would contact me, but nobody ever called back. I did put in a request for a refund because I already paid for it. This was last week. I haven't heard anything about that either except that I got an email saying my case was closed. I can't afford to buy another one.
Thank you for your condolences and your help.
