I am having a very tough and stressful time with TT this. IMO it is because there is not a technical support dept. People that know nothing about tax prep, nothing about customer service but know a lot about technical issues.
1. After buying the Desktop Premier I was having a tough time getting help. I kept being told "if it was the online I could help". A nice lady switched me back to online.
2. The online refuses to allow me to upload my .tax file because you can't do that to a product that has been registered and paid for. That is crazy stupid and causing me all the problems.
3. Decided to go back to desktop (which happily took last years .tax file). A customer service rep had me gibe her a code, she was able to see the desktop version. She handed me off to a Tax Expert who couldn't see that screen (didn't know how to use a code).
4. I was told to use a new email and start a new account (will cause billing/credit issues but will deal with that later. I could not upload the perfectly fine, just generated .tax file (that uploaded in desktop NP). Corruption, would year, etc. I had two reps that couldn't get the .tax file uploaded. I know how to do it just get the error.
So....I have spent countless hours just on tech. I need Expert help and it didn't work with just a phone call. I will try and talk to Tax Expert to see how much work it would be to manually enter last years taxes. I have depreciation on a rental and a bunch of investments.
This has been the most time consuming and stressful use of TT yet. Any suggestions are welcome. I'm getting ready to bail and go to HR Block.
