@CosmicCircuit wrote:
Hi, yes, that is the procedure I followed a few times (did complete un-install, empty trash and reinstall).
I contacted TurboTax tech support on the phone after I could not get past the error. They had me follow the same procedure again as I shared my desktop Turbotax screen. (I also tried previously deleting and trashing the Cache as a few users suggested. Unfortunately, the exact same error message).
After a fresh re-install the message 'Oh dear. TurboTax ran into a problem and has to shut down. " continues to appear. Any other ideas? Thanks! 🙂
The only other idea is there might be something else in your user account that is corrupted.
The only what I know to test for that is to switch to another administrator user account (or create a new one using "System Preferences, Users & Groups" to create one) and install Turbotax in that account. If it does not crash then there must be a problem in the first account that probably needs Apple support to find.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
