Hi, yes, that is the procedure I followed a few times (did complete un-install, empty trash and reinstall).
I contacted TurboTax tech support on the phone after I could not get past the error. They had me follow the same procedure again as I shared my desktop Turbotax screen. (I also tried previously deleting and trashing the Cache as a few users suggested. Unfortunately, the exact same error message).
After a fresh re-install the message 'Oh dear. TurboTax ran into a problem and has to shut down. " continues to appear. Any other ideas? Thanks! 🙂
