I had this exact same issue. I couldn't continue filling until I bought Deluxe. I contacted Support like a previous response suggested and they suggested I fill out a request for a refund. I did this just to get an automatic reply saying online Deluxe doesn't qualify for refunds. I contacted Support again saying I would have never bought Deluxe if it didn't say I qualified for the credit. The second Support contact only suggested I fill out the same refund request form just to get another automatic rejection. It seems no one is really trying to solve this issue, they would rather send customers to useless forms and swindle them out of money.
