MoniqueLO,
i don’t need you to diagnose it. I’ve called IRS, I’ve called TurboTax/Intuit and no one is able to get ahold of TPG…. People are literally sitting for hours on hold waiting to talk to someone. They also do not respond to e-mails.
TPG is stealing people’s refunds. End of story.
I have a letter directly from the IRS detailing my refund and confirm other amount of my refund. What TPG deposited is $3300 short.
I agreed to pay TurboTax $180…. Which is a far cry from $3300.
I know you think you are doing your job, but look at the thousands of complaints on these community pages and tell me something shady isn’t happening….
can you, in good faith stand behind a company (and it’s 3rd party) that is stealing money from innocent people. Many of us are single parents and depend on every penny of our refunds…
I did not contract with TPG. I contracted with TurboTax and had an agreed upon fee.
What TurboTax is allowing TPG to do makes them complicit in the theft, fraud and racketeering that is happening. I for one intend to notify every bureau and customer service related organization and federal entity that reports crimes to the FBI until this gets looked at. Too many good people, trusting TurboTax with their lives and lonely, have been scammed.
