So you think it is ok to state, "... you can't use both the CD and the download" in an FAQ on Intuit's website, but not on the retail package purchased? It seems like the damage is already done once the issue is encountered and the FAQs are being searched. Good way to piss off your customer though. Then when you blame and waste their time on the phone upon calling in to customer support, that just adds insult to injury.
Sure, most technical folks can transfer the install files from the CD to the computer as others have pointed out, so what is the point of this restriction. Is this really preventing piracy or software sharing? No. The five activations are what does that. This just irritates the customer and drives them to the competition. But what do I know, I'm just a customer with more than one computer (i.e. a desktop with CD drive and laptop without), trying to use the product I purchased, and have used for multiple years. In my case it was the last straw. I'm done using TurboTax. Perhaps others can shrug it off.
