yeah their workaround involves me printing out 380 pages.
Terrible service.
Oh and get this - they won't ever leave a case open. Rep told me no matter what happens - they close a case once you hang up. THEY NEVER LEAVE A CASE OPEN. I asked how is that possible - I'm sure there are plenty of cases that aren't resolved on every single call. The answer is "that's company policy". I've never heard of such a thing and I have been involved with a lot of call centers.
