i NEED some help here. customer service on the phone, several representatives, are clueless, even with scren sharing. I get the following message when i try to enter my credit card info to pay "Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you" . .....WHEN I SELECT pay with my federal return instead and try to file, i get the message "YOUR TRANSMISSION DIDN'T GO THROUGH...A server problem occured while processing the transfer. please try to efile again"..........i have tried multiple browsers, my phone, multiple credit cards. THERE IS SOMETHING WRONG WITH MY ACCOUNT or something. please help!
