My experience too. I won't be purchasing TurboTax in the future. I contacted customer support, as was suggested by others and wasted over and hour to get less than satisfactory results. Here is the the response I sent to the follow-up survey:
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The poster of this thread explains the issue clearly.
https://ttlc.intuit.com/community/forums/replypage/board-id/202/message-id/943721
I spent over an hour with support trying to get download links for TurboTax Deluxe with State. A product I purchased retail with CD for Windows and Mac. I was treated as though I was trying to get something for free that I should be paying for. Hello, I already paid for it. Finally they generated an email with a link for Mac, which now shows in my Intuit.com account. When I asked for the Windows link (which I was able to get for previous years when registering the code), I was flatly denied. Wow, just wow. This will be remembered next year when I weigh my options for tax preparation software. Don't appreciate being treated like a thief. Thanks for nothing.
