Follow Up: After a few hours on the phone and many emails I've finally got refunded the issue months later. First went through TurboTax support which never did find a resolution. After about a month of that I went a different path to QuickBooks support. The representative knew exactly what the issue was (evidently this is a major issue) and was able to point me where I needed. After that it took a few weeks more for the refund to be actually issued.
Please fix this y'all.
