I will NEVER use Turbo tax again! I opted for a paper check they sent my money to their third party bank (Santa Barbra tax products group TPG) its been I year and 4 months and I still haven't seen a penny of my money. Santa Barbra places you on hold for hours then disconnects your call. turbo tax has extremely rude and unknowledgeable employees. I am a male and one of their employees legit asked me additional security questions and laughed, when I asked why he was laughing he then said " so your Jeffrey?" I said yes... He laughed a again and said "you just don't sound like a Jeffrey." This was also a MANAGER i asked to speak to then after getting no help but being insulted he hung up on me.
