Did you download TT from a CD that you purchased from other than TurboTax? If so, you need to call them. They were able to give me a new code and link. All my info was lost, there was no way to recover it because I was working on another computer and used a CD. Luckily I was only about halfway through so it wasn't too bad. But call support at [phone number removed]. It took 3 phone calls before I could get someone who understood my issue and helped me through it. Hopefully you can get someone on the first try.
