Update: After more than 120 min on the phone with support, they were unable to provide me with a solution and left me hanging on the phone line. I called back trying to reach a manager only to be forwarded to a tax expert with a wait time of 50 + min.
The support specialist told me the only thing he could do was to give me a 20% discount for the online version to which I responded that it was unacceptable. I paid for the full desktop version only to encounter a bug and now they want me to pay for the online version?
This is my first time dealing with such dishonest customer support. TurboTax should be ashamed of this. This is my last tax season using this platform!
