I'm tagging into this thread because I can't find another that is close to my issue.
I am on a MacBook Pro, having used TT for years on a Mac. I am now using the Home & Business pkg, and have for years. As I was going through the steps to e-file, TT crashed with an "Oh dear" message, telling me it had an issue and to save and relaunch. That never resolved the issue. My file will not open. I loaded the file onto my husband's PC and loaded TT, but I get the message that the file is corrupt.
BUT I got an email from TT the day this happened originally, saying my return was accepted!! Same with the State return. How that's possible, I don't know, since I never got to any of the verification steps, much less confirming where to draw the payment.
When I log into IRS.GOV, there's nowhere to confirm receipt of the return. BUT under Payments, it shows my supposed payment amount??!!
So my question is, how do I confirm my file has been received and can be "used" by the IRS? I can't find a way to talk to them and I can't find any FAQs that address this oddity of being in limbo due to the crash.
I have now redone the return, but do I send it as an original or amended??
I'm really hoping someone at TT can help me navigate this.
