Thank you. I don't know why it didn't just go to a payment screen either. I figured it was because I was working on the tax return on my desktop locally. The rep had me log in to my account and fill in payment info and it went through.
Update: I called TurboTax and the rep could see that I was wrongly charged for another state program when I've paid for it with the CD. So they're refunding me the charge.
