Yes, i had used a different user ID. Consolidated accounts, but still no success. Even afraid that setting up a new user ID for this communication will interfere. Talked with a rep about account recovery, but photo feature did not work given their link provided. I was told that if i start a new return my information will be transferred...it does not transfer. My intuit account shows that i have not filed my 2020 return...but i did. I go to TurboTax site and they have my account under Canada now.
It has gone from bad to worse!
