Hello Marrissa,
Can't tell you how relieved I am to finally get a direct answer from a Turbo tax staff for solving the problem of re-accessing my return for a correction and a chance to try e-filing for the 5th or 6th time!!!
With your advice, I was able to correct the medical expenses and getting a larger state refund. Most importantly, my e-file was finally accepted by IRS, showing '2020 AGI as "0" (same as the last 2 attempt with no success) after being rejected 4 times for the same reason (stated AGI/pin not consisting with IRS's prior year return on file which was not true).
During the two weeks period of repeatedly efiling, I paid online to IRS for a tax bill just this month (March '22) for additional tax due for 2020 return (after they finally acknowledged the receipt of my re-sending of tax 2020 paper return which was originally filed before last April 15 '21. Interestingly IRS cashed my payment check right away that was in the same envelop of '20 return but notified me in late January '22 that they didn't receive my return!). Glad all cleared up and getting more $$ back. Thanks again!
The reason I am giving you these unnecessary detailed information that my efiling was rejected repeatedly and now accepted is in the hope that my experience might help other Turbo tax users who have the same problems. You may extract and post parts of my explanation as you see fit. Thanks very much for the solution of "adding a state" to enable me to re-efiling with corrected numbers.
