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Get your taxes done using TurboTax
I was finally able to change my cell phone number contact for this support page. I have not been able to change it to download my previously purchased 2021 Turbotax Deluxe. My new Windows 11 computer came without a drive for installing from the disk. When I try to log in, I can get the first confirmation at my email address, but turbotax wants to confirm it is me by sending a second confirmation to a cell phone number which I have not had in years. I tried calling the support phone number and got cut off twice. I also contacted the turbotax facebook page and was directed to a link where I can change my email or password after I log in. I need to be able to change my cell phone contact number and I need to do it before I log in, because turbotax does not recognize my old password. I am already starting to get frustrated and I haven't even started working on my taxes.