If your 1099-R box 7 has code H, that is a direct rollover and there is no taxable income. The code H is for after-tax employee contributions to a ROTH account.
If your pension was pre-tax dollars, then the taxable amount may be blank and say amount not determined as you could have rolled it into a Rollover IRA instead. The program asks you what you did with the money to determine the taxable amount. If the taxable amount is in fact the gross distribution, you can put that in for the taxable amount or leave it blank and go through the program questions that follow.
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