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Same with me.  I’ve had pins on my kids for 7 years.  Last two years I have not received them and it’s looking like I will need to paper file this year like I did last year.  Very frustrating that the only way to retrieve this info is via USPS.  Not sure why I haven’t been getting them either.  No way around it.  They say they have an opt out option in the works for this year and I will be first in line!  PIA to paper file.