"In tax year 2020 due to some payroll issues only $3360 were deducted (I elected the full $5000)." - So did you claim this amount on your 2020 return?
In which years did you spend this $33k? Spread evenly over 2020 and 2021?
"As a result, in tax year 2021 $6425 were deducted." Deducted where? in box 10 on your W-2?
"My benefits manager (Mercer) has no idea what I am asking about." - Your employer was under no requirement to modify their plan based on tax law changes in the last two years, but it is inexplicable that an HR professional would have no idea of what you were talking about.
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