@Kimkevin7269 wrote:
I can’t seem to login to my account. I have tried verifying my phone number, personal info, and resetting my password but it keeps bringing me back to the login page. What can I do to fix this?
You're probably stuck in the loop that I describe in my answer below. See my NOTE in bold type below on how to avoid a loop.
Follow the steps I outline below. Following that, if still unsuccessful, I've included a second method on how to recover an account. It's also possible to discover that you could have more than one account without realizing it.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
