What the hell. That's so insanely frustrating. I would just start asking to speak with a supervisor straight off the bat, not even bother trying to explain the situation to the lower level support. They obviously don't want to listen. It makes me want to reach through the phone and shake them to make them listen.
If you get someone competent on the phone, ask if they're familiar with the Glance App. Any time I tried doing a screenshare session, it would just disconnect every time I went to refresh the page and the "oops!" error appeared. It just severs any kind of connection with TT; with the Glance app, they will be able to see everything on your screen so just be aware of that.
