Thank you for bringing this to our attention for the 2021 tax year. It would be helpful to have a TurboTax file that is experiencing this issue, from both 2020 and 2021.
If you still have TurboTax 2020 software available, please repeat the following instructions for both 2020 and 2021.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
In TurboTax for Desktop, please open your return and go to Online in the TurboTax header.
- Choose Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
- Reply to this thread with your Token number.
Please identify each token number with the related tax year, if providing both 2020 and 2021.
These diagnostic copies will allow us to see the same experience you are having. If we are able to determine the cause, we'll reply here with an update and perhaps a resolution.
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