@NathanMLim & @jagg1
sorry to hear you two are still experiencing this issue with this awful product. I think your best bet at this point is trying to get a supervisor on the phone and giving them the case number I posted in Nathan’s thread.
149- - -282- - -5209 (no hyphens)
The supervisor I spoke to said she took notes of everything so maybe if you can get someone to pull up that case number, they can see all the steps I took to prove it was a TT issue. It’s ridiculous that the first level of support remains ignorant to this problem.
If that doesn’t work, the only other option would be to pursue a chargeback with your credit card company. Still waiting for my refund as well. Not holding out hope for that though.
I’m confident when I say we’re not the only three who have experienced this. Only in time will the bigger issue be revealed to TT once all those who have large amounts of crypto transactions bite the bullet and attempt to file. May god have mercy on their souls.
