Talked with phone technical support today....pretty disappointing to say the least. After explaining EVERY thing I did in gory detail.....including 3 hours pouring thru File Explorer which yielded at least 5 folders that had some sort of Turbo Tax 2021 data....despite the fact that it had been "soft" uninstalled and repeatedly "Forcefully uninstalled" and attempted to be re-installed per Intuit's instructions on their site.....the tech pretty much had no idea what I was talking about. Further he couldn't offer me any idea whether I should delete these folders/files.....including 3 folders in my registry and then try a re-install.....I'm always nervous to tinker with Registry Files. Nice enough guy but basically useless for his intended purpose of providing "technical" support.....not tax advice.
I mean like....how hard is it to provide a list of all the locations in the file tree where a Turbo Tax 21 file/folder resides....either after the install or especially after it was supposed to be uninstalled. And then why in the world can't Intuit provide a SPECIFIC uninstall piece of software on their website....one that REMOVES ALL traces of the failed program install or all elements of one installed on the hard drive.
So he offered me a new CD....but crap, I doubt there is anything wrong with mine....just the way TT coding was written. I'm about to just delete these folders/files that reference Turbo Tax 2021....as there is NO program installed. I hope I don't mess up my computer after deleting what seems like un-needed Registry Folders/Files.....and others located in the tree.....Program x86, AppData Roaming, and ProgramData.
The tech agent said that no higher tech support level exists to address issues like this.....he said he'd try. However moments later I received an email that my case had been closed.....asked for a survey....lol. Closed....WTF, you didn't even try. And....also got another email referencing another case number that I didn't even know about (to a secondary and different email address) that had been closed as well.
I've read many complaints about Intuit as a company and it's business practices....I now realize that they don't give a **bleep** about their TT customers when a problem arises and aren't prepared to solve an unique problem.....even a refund would have given me $$$ to buy HR Block's product and get on with making a return....which is probably a reasonable choice.
Just venting here.....if anyone can help me out.....chime in.
