i am in the exact same boat as you are
i have been on the phone with them for 3 hour today
the rep just dropped me after 2 hours
i called back again and was placed on hold for one hour with a promise to be called back but no luck
I have been with turbo tax for 7 years and now seriously rethinking switching
i will print out my old tax returns and go to H R block tomorrow if they don't get this resolved
keep me posted if anyone comes up with a solution
