This has been my worst encounter with turbotax. Every time I have had to ask a representative of turbotax on the phone about an issue, I get every answer under the sun, except the one I asked. The answer, when they cannot answer the question is, "you need to hire a tax advisor". The question was simple, "when am I required
to file an itemized return vs standard deduction". You would have thought I was asking for the molecular structure of the atom. In addition, I've been the one to answer my own questions regarding the taxes, and then I have to explain it to them. So, where can I file a complaint, not that anyone would listen.
