I am helping my parents use Turbotax for the first time. Their AGI is correct, right off of their tax form from last year. I created PIN numbers for each of them, and I am getting the error notice that the Self-select PIN numbers from last year do not match IRS records. Since they have never used Turbotax before, they cannot have PIN numbers from last year. My search of Turbotax shows that you can use the numbers from last year, or can create new numbers each year. Why can't I get this to process? Does this happen to all first-time users?
