Trying to load my TT Premier 2021....for the last 3 hours.
Installed first time Win 10 and installed properly went to the activation and it did....went to registration page and I filled it out. Program seemed to load....I clicked on "new" return.....TT responded "running under another account, switch users and run TT from other account"......I have no idea what this means as I used this computer to file my TT 2020 return. Thought maybe had something to do with how I registered....don't actually I registered it last year....probably clicked thru that page.
Anyway I proceed to try a "soft" uninstall and reinstall.....this failed. I went to your trouble forum and read on how to do a "forced uninstall".....I followed the directions found the various file tree locations holding the folders with files identified asTY21. Deleted them as directed....I did find a TY21 file that your directions didn't identify located.....ProgramData>Intuit>TurboTax>MSI>TY21 .....I proceeded to delete this file as it was dated 3/20/22 about the time I was trying an additional install. I restarted my computer....observed that all the files were gone. Placed my CD in the reader....clicked on "Your set up" Icon and the program proceeded to work thru some files to the "agree to terms" screen....I accepted....It went on and started to work thru some installation work.....finally never really fully installed when it reached a pop up box that said....."please insert disc for program to update"......asked me to "ok" or "cancel".....the disc was still available to read....clicking OK did nothing but reopen the pop up box.....hitting cancel the program said it was installing....but actually seemed to be looping and wouldn't go further. My system showed TT not installed.....so I browsed the file tree again and now found entries made under ProgramData>Intuit>TurboTax>MSI>TY21.....with the entries dated at the most recent install attempt .......4 files....one JSON file, and 3 text files....TTINSTALLER, ISDebugLog, TTDErrorLog. I went further and viewed the registry for footprint entry....I found......computer\HKEY_classes_root\.tax2021......folder contained NO data...although the .tax2020 folder did....as woud be expected. I did not delete this entry.
Please provide a detailed fix, do I delete these folders????? and try the whole install CD again??.....installing your software for over 15 years and never had to struggle.
Maybe I could get a call on my cell listed in my account and provide me the fix.....ie high level tech support.
Help please.........!!
