Good Morning Rechelle2020!
I appreciate your understanding of the entire process because my real job consists of researching. That is why I posted information from IRS because everybody does not always pay attention to details because of the influx of emails received from the IRS.
Your manager needs to know how thorough you are in assisting your customers and appreciate you being a part of TurboTax. Because I believe in giving credit to who it is due to do and you have excellent customer service skills. Even though others responded to my concerns, you spoke from experience and understood the entire process. "Together Everyone Achieves More."
Thanks for correcting me because I do not want any unforeseen surprises with the IRS when I file my taxes. I also noticed someone had previously gone into my files to update line 30 (Recovery Rebate Credit) on Form 1040.
I humbly appreciate your sincere assistance.
"Together Everyone Achieves More"
