I am sorry but this is so unhelpful I am surprised Intuit sees this as a legitimate answer. It's like I pay an electrician to re-wire my house but a fuse keeps getting blown whenever I have two lights on in two different rooms and I complain and she just responds, "Well, you need to turn off one of the lights." Uh, no, I should be able to have lots on all over the place.
If your computer is ever somewhat new you should be able to run TT while also having a browser open and even another program (maybe Quicken) since I am doing my taxes and it would not be unusual to be looking at my financial program and something on the IRS website, for example. Telling us to make sure everything is off is just a ridiculous answer that no one should take seriously.
