It does not help when turbo tax uses a generic explanation to customers regarding the form not being available. You can’t state that you work hard to ensure the software is updated when folks have been waiting over a month to file their taxes. There is something wrong with not telling folks the real reason for not honoring your commitment to customers that have tried being loyal to using turbo tax. Maybe it’s time for folks to start using another product. I’ve paid for the premium version of your product so I’m stuck I have to wait. But next year I will remember this experience. You guys owe your customers for this inconvenience.
