ive been PAYING TURBO TAX for the last 7 years and i am requesting a copy of last year's filing. An hour and a half later im no closer to my request. it seems to me the larger a company gets, customer supper suffers. every place ive tried to get a look at last year's return i am sent to an area trying to make sales. as large as turbo tax has become, dropping the ball on CUSTOMER SERVICE will be it's demise. im not giving up yet but very close. you do not know your customer when after signing in there has been a continued concern about me purchasing one of your services, when the fact is i have paid turbo tax all SEVEN YEARS ive done business here.
quickly have someone send me an email to resolve this, and this again as i do every year, i take a look at last year's return and then PAY TURBO TAX to file my return.
P.S. JUST IN CASE once again my username is [removed] and my password is [removed]
My email is [email address removed]
My cell number is [phone number removed] but a text first is best.
Expecting a very quick return answer
