@NathanMLim jesus, that’s frustrating. Don’t use the refund request link, they’ll just deny it right away (saying that their “guarantee” doesn’t cover the online version. Even though you can’t use it!). I hit the roof when I got that email yesterday.
After that happened, I called again and got put through to a supervisor named Kenya (I think). She had me run a program called Glance so she could see exactly what was happening and said she submitted a refund request for me - remains to be seen if I actually get that or not. My case number was [phone number removed]. Maybe you can give that to whoever you talk to so they can read the notes on the case. Should help to save a lot of headache having to explain everything all over again. I spent over an hour on the phone with the supervisor yesterday before she accepted that it was a TT error (having to go through and show her using different browsers, clearing cookies, and all that goofy stuff).
I definitely won’t be using TT again next year, that’s for sure
