Did you read my complete post? Especially the second sentence?
What you are recommending is exactly what I have already tried, twice, without success. I have received an email from Intuit both times stating that the requests were "declined".
Apparently, Intuit is looking for an exact match on User ID and email address, in addition to a match based on first and last name and mailing address before they will "graciously" grant the account recovery request.
And, if you read further in my original post, you will note that I believe that the account that I cannot access was never fully set up with all the magic pieces that Intuit wants to match, thus the requests are being declined.
So, you're thinking, what is the big deal?
Well, the big deal is that I am unable to determine if my 2021 Turbo Tax Deluxe license was registered to the account that I cannot access because it most definitely was not registered to the 2 accounts that I can access.
I do apologize if my reply may appear to be rude, as that is not my intent. It's just that suggesting that I do what I have already tried is not helpful.
